Job Description
Current Position: Travel Consultant
Reporting Relationship
Reporting to: Branch Head/Manager
Reported by: Not Applicable
Purpose of the Role
To manage the complete travel requirements of the corporate client, which involves conducting research and collecting information on the destinations, flights & hotels which suits the clientele.
To be first point of contact to provide travel details and up-selling of related product and this within the guidelines of our company.
Essential Duties and Responsibilities
• Handling incoming travel request (booking tickets, hotels, transfer & etc) by email & phone.
• Research various destinations and means of travel regarding fares, customs, weather conditions & etc.
• Follow client’s process of ordering tickets/services.
• Follow process of seeking appropriate approval’s before offering services.
• Actively up-selling and cross selling of our various products
• Diagnose the client’s specifications and wishes and suggest suitable travel packages
• To promote special IT & Corporate fares for all packages to maximize profits.
• To provide feedback on the daily operational processes and commercial relationship with key personnel.
• To comply with company regulations while making the itinerary.
• To use only company approved suppliers/vendors.
Skills/Qualifications
IATA certificate
Other relevant supporting certificates related to leisure travel & auxiliary courses
Computer literate in MS Office & Windows
Planning, organizing, strategic thinking and analytical skills
Able to use GDS for flights booking, online hotels & rail booking systems for other ground arrangement bookings
Minimum of 3 years’ experience in travel or airline industry
Competencies
To tailor make and customise trip plans, itineraries for Business/Holidays packages as per clientele requirements.
Geographical knowledge
Knowledge on varies Business/Holidays destination in the world.
Negotiation & persuasion skills with clients and vendors
Complexity Need more exposure to popular Business/Holidays destination to work with clientele. To keep up to date information on travel documentation, local customs and other travel related information. Multilanguage skill.