SENIOR TRAVEL CONSULTANT Location: | AL RAIS TRAVEL & SHIPPING AGENCIES

 

Purpose of the Role


To manage the complete travel requirements of the GSA airlines and walk-in client, which involves conducting research and collecting information on the destinations, flights & hotels which suits the clientele.

To be first point of contact to provide travel details and up-selling of related product and this within the guidelines of our company.



Essential Duties and Responsibilities – GSA /Airlines

  • Handling incoming travel request (booking tickets, hotels, transfer & etc) by email & phone.
  • Updated on daily basis on principal’s product.
  • Handling retail counter and providing services to walk in passenger as per airline policy.
  • Handling queries on holiday/leisure products both FIT/GIT by providing complete information on destination and principal product to client.
  • Follow process of seeking appropriate approval’s before offering services.
  • Actively up-selling and cross selling of our various products
  • Handling group queries by liaising with GSA Sales Manager - AUH.
  • Handle telephonic queries/or issues of all passengers and agents to offer best solutions to them effectively and efficiently at all times.
  • Regularly update agents/clients about the fares, promotions (if any) and overall product details.
  • Group Handling:
  • Quoting the best fare available to capture sales.
  • PNR creation and Group Ticketing.
  • Providing assistance to all other GSA locations and resolving their issues, if any, with the HQ.
  • Monitoring and updating the GSA Sales Manager – AUH about the competitor’s products to ensure market share increases.
  • Providing complete support to Sales Team to ensure that all Sales objectives are met.
  • To ensure at all the time company policies are followed in issuance of revenue documents to the client
  • To provide daily reports to GSA Sales Manager – AUH on operational activities & sales
  • To provide feedback on the daily operational processes and commercial relationship with travel agents
  • To comply with company regulations while making the itinerary.

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Job Description

Current Position: Travel Consultant

Reporting Relationship

Reporting to: Branch Head/Manager

Reported by: Not Applicable

Purpose of the Role

To manage the complete travel requirements of the corporate client, which involves conducting research and collecting information on the destinations, flights & hotels which suits the clientele.

To be first point of contact to provide travel details and up-selling of related product and this within the guidelines of our company.

Essential Duties and Responsibilities

• Handling incoming travel request (booking tickets, hotels, transfer & etc) by email & phone.

• Research various destinations and means of travel regarding fares, customs, weather conditions & etc.

• Follow client’s process of ordering tickets/services.

• Follow process of seeking appropriate approval’s before offering services.

• Actively up-selling and cross selling of our various products

• Diagnose the client’s specifications and wishes and suggest suitable travel packages

• To promote special IT & Corporate fares for all packages to maximize profits.

• To provide feedback on the daily operational processes and commercial relationship with key personnel.

• To comply with company regulations while making the itinerary.

• To use only company approved suppliers/vendors.


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Senior Sales Executive: Airlines

• To effectively manage trade and corporate relationships to support station commercial objectives by conducting regular sales visit.

• To monitor operations and administration of sales in line with company procedures and policies.

• To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue

• To control, guide and monitor the day-to-day activities of all field sales staff & Counter Sales Staff to ensure satisfactory performance levels and smooth flow of business.

• To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market.

• To prepare weekly, monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions.

• To review the fortnightly and monthly sales of travel agents and to ensure that business potential is being maximized and to take suitable remedial actions.

• To liaise with marketing and other passenger service related departments of Emirates to ensure well integrated sales effort.


Industry

  • Airline



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