Purpose of the Role
To manage the complete travel requirements of the corporate client, which involves conducting research and collecting information on the destinations, flights & hotels which suits the clientele.
To be first point of contact to provide travel details and up-selling of related product and this within the guidelines of our company.
Essential Duties and Responsibilities
Handling incoming travel request (booking tickets, hotels, transfer & etc) by email & phone.
Research various destinations and means of travel regarding fares, customs, weather conditions & etc.
Follow client’s process of ordering tickets/services.
Follow process of seeking appropriate approval’s before offering services.
Actively up-selling and cross selling of our various products
Diagnose the client’s specifications and wishes and suggest suitable travel packages
To promote special IT & Corporate fares for all packages to maximize profits.
To provide feedback on the daily operational processes and commercial relationship with key personnel.
To comply with company regulations while making the itinerary.
To use only company approved suppliers/vendors.
IATA certificate
Other relevant supporting certificates related to leisure travel & auxiliary courses
Computer literate in MS Office & Windows
Planning, organizing, strategic thinking and analytical skills
Able to use GDS for flights booking, online hotels & rail booking systems for other ground arrangement bookings
Minimum of 3 years’ experience in travel or airline industry
Competencies
To tailor make and customize trip plans, itineraries for Business/Holidays packages as per clientele requirements.
Geographical knowledge
Knowledge on varies Business/Holidays destination in the world.
Negotiation & persuasion skills with clients and vendors